Answering Machine Detection
Answering machine detection that keeps reps talking to humans
Every outbound line is screened. Humans are connected, machines receive your voicemail drop, and your reps never sit through another greeting.
Why it matters
What answering machine detection does for your team
- 01
Human or machine, decided for you
Detection runs on power-dial lines and preview calls, so the right thing happens on every answer.
- 02
Pairs with voicemail drop
Machines get your recording after the beep. If an agent has no recording, the line simply hangs up.
- 03
Honest stats
Machine answers are tracked separately from conversations, so connect rates mean what they say.
How it works
- 1
Turn it on
Enable answering-machine detection for preview calls in Calling settings. It is always on for power dialing.
- 2
Dial
Each answer is classified as human or machine.
- 3
Act
Humans bridge to the rep; machines get a voicemail drop.
Spec sheet
- Twilio AMD with DetectMessageEnd
- Works on parallel lines and single calls
- Softphone banner when voicemail is detected
- Machine answers excluded from conversation counts
FAQ
Answering Machine Detection questions
How accurate is answering machine detection?
Dialer relies on Twilio's carrier-grade AMD. No detector is perfect, so reps can always drop a voicemail manually or talk if a human was misread.
Does AMD cost extra?
AMD is billed by Twilio on your own account at Twilio's published rate. Dialer adds no markup.
Try answering machine detection today
Connect your Twilio account, import a list and start a parallel session in minutes. No desk phones, no downloads.