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Call Analytics & Speed to Lead

Call analytics where every number is clickable

See dials, conversations, speed to lead and follow-ups for your team, each agent and each campaign. Click any number to open the exact calls, recordings and leads behind it.

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Why it matters

What call analytics & speed to lead does for your team

  • 01

    Click through to the calls

    Tiles, table cells, chart bars and heatmap cells open the calls (with recordings and transcripts) or leads behind them.

  • 02

    Speed to lead

    Time from a new lead to the first dial: median, average, p90, by day and by agent, plus the leads still waiting.

  • 03

    Follow-ups that happen

    Callbacks promised and missed inbound calls, each matched with the next dial, so nothing slips.

How it works

  1. 1

    Pick a range

    Presets or custom dates, in your company's time zone or your own.

  2. 2

    Filter

    Agents, teams, campaigns, outcomes, direction, GoHighLevel account and tags.

  3. 3

    Drill in

    Click any number, then export the list to CSV.

Spec sheet

  • Overview, Agents, Speed to lead, Follow-ups and Campaigns tabs
  • Outbound funnel and outcome breakdown
  • Weekday × hour heatmap
  • Logged-in time by status and occupancy
  • Comparison with the previous period
  • CSV export everywhere; agents only see their own numbers

FAQ

Call Analytics & Speed to Lead questions

What counts as a conversation?

Any call whose outcome you've marked as "counts as a conversation". Machines, voicemail drops and abandoned lines never count as reached.

Can agents see their own stats?

Yes. Everyone can open Analytics, but agents only ever see their own numbers.

Combo moves

Works great with

Try call analytics & speed to lead today

Connect your Twilio account, import a list and start a parallel session in minutes. No desk phones, no downloads.

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