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IVR Builder & Call Queues

A visual IVR builder and call queues for inbound calls

Draw your phone menu on a canvas and attach it to any number. When everyone is busy, callers wait in a queue that tells them their position and offers a callback.

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Why it matters

What ivr builder & call queues does for your team

  • 01

    Drag-and-drop menus

    Greetings, menus, business-hours branches, ring groups, forwards, voicemail and hang-up, connected on a canvas.

  • 02

    Press or say

    Callers can press a key or say an option like "sales". Pick a text-to-speech voice or upload your own recording.

  • 03

    Queues with callbacks

    Waiting callers hear their position, and can press 1 to get a call back instead of holding.

How it works

  1. 1

    Draw the flow

    Add a greeting, a menu and where each option goes.

  2. 2

    Attach to a number

    Point any of your numbers at the flow.

  3. 3

    Watch the queue

    See who's waiting, answer rates and service level today.

Spec sheet

  • Menus with up to 12 options, retries and invalid-key prompts
  • Speech keywords per option
  • Business-hours branches (the number's hours or custom)
  • Ring everyone, chosen agents or a team
  • Queue max wait, position announcements, press 1 for callback
  • Live queue view with service level

FAQ

IVR Builder & Call Queues questions

Do I need a separate phone system for inbound?

No. The IVR, queues, voicemail and routing all run on the same numbers your reps dial from.

Combo moves

Works great with

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