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Dialer

Inbound Call Routing

Inbound call routing that never lets a callback go cold

When a lead calls back, they should reach a person. Dialer rings available agents, follows your business hours and sends the rest to a voicemail you control.

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Why it matters

What inbound call routing does for your team

  • 01

    Ring all or one by one

    Ring up to 10 available agents at once, or longest-idle first with a ring timeout.

  • 02

    Per-number rules

    Each number has its own inbound action, business hours, time zone, holidays and after-hours action.

  • 03

    Custom greetings

    Record a voicemail greeting or use text-to-speech, per number.

How it works

  1. 1

    Choose an action

    Everyone, chosen agents, a team, voicemail or forward.

  2. 2

    Set hours

    Business hours, time zone and company holidays.

  3. 3

    Go live

    Callers reach available agents; agents in a power session are never interrupted.

Spec sheet

  • Ring-all (up to 10 agents) or sequential routing
  • Teams for routing and text visibility
  • Company-wide holidays
  • Visual IVR menus and call queues with callbacks
  • Missed inbound calls jump to the front of the dial queue (optional)
  • Voicemail when nobody is available

FAQ

Inbound Call Routing questions

What happens if no one answers?

The caller goes to the number's voicemail greeting and the message is saved with the call for your team.

Combo moves

Works great with

Try inbound call routing today

Connect your Twilio account, import a list and start a parallel session in minutes. No desk phones, no downloads.

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