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Dialer

Phone Tree & Screener Detection

Get through phone trees and call screeners automatically

Business lines answer with menus and phones answer with screeners. Dialer listens first, navigates the tree or answers the screener, and only connects your rep when there's a person to talk to.

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Why it matters

What phone tree & screener detection does for your team

  • 01

    Navigates phone trees

    Presses the contact's extension, or your campaign's default digits, when a menu answers.

  • 02

    Answers call screeners

    Says your message, with the rep's name and your company, so the person picks up.

  • 03

    Drops dead ends

    If a phone tree can't be passed, the line is closed so your rep never hears it.

How it works

  1. 1

    Turn it on

    Enable smart detection on a campaign.

  2. 2

    Add extensions

    Import an extension per contact, or set default digits.

  3. 3

    Write your screener line

    Customize what screeners hear.

Spec sheet

  • Per-campaign opt-in
  • Per-contact extensions
  • Custom screener message with {agent} and {company}
  • Detection verdict logged per line

FAQ

Phone Tree & Screener Detection questions

What is call screening?

Newer phones can answer unknown callers with an assistant that asks who's calling. Dialer recognizes that and answers it so the contact sees who you are.

Combo moves

Works great with

Try phone tree & screener detection today

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