Two-Way SMS & Shared Inbox
Two-way texting with a shared inbox for the whole team
Follow up after a call, answer inbound texts and never lose a lead to an unread message. Every conversation lives in one shared inbox.
Why it matters
What two-way sms & shared inbox does for your team
- 01
Shared inbox
Everyone sees every conversation with per-thread unread counts. Route a number's texts to a specific team.
- 02
Saved replies
Templates with {first_name}, {last_name} and {company} placeholders for fast, personal follow-up.
- 03
Compliant by default
Quiet hours in the contact's local time, STOP/START handling, SMS do-not-disturb and do-not-call blocking are built in.
How it works
- 1
Enable texting
Turn on texting per number and point its webhook at Dialer.
- 2
Reply
Replies go out from the number the contact texted.
- 3
Automate
Set an auto-reply and an after-hours reply per number.
Spec sheet
- SMS and MMS attachments
- Delivery receipts (queued, sent, delivered, failed)
- Per-number auto-reply and after-hours reply
- Quiet hours with a 24-hour reply exception
- STOP / START opt-out tracking
FAQ
Two-Way SMS & Shared Inbox questions
Do I need A2P 10DLC registration?
Yes. US carriers require a registered A2P 10DLC brand and campaign for business texting from local numbers. Without it, messages may be filtered.
Try two-way sms & shared inbox today
Connect your Twilio account, import a list and start a parallel session in minutes. No desk phones, no downloads.