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Live Transcription & Battlecards

Live transcription with battlecards that appear on cue

Every sentence is transcribed as it is spoken. When a contact mentions a competitor, price or objection you have prepared for, the matching battlecard appears on the rep's screen.

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Why it matters

What live transcription & battlecards does for your team

  • 01

    Real-time transcript

    Final sentences stream to the rep and any listening manager as the call happens.

  • 02

    Keyword battlecards

    Write cards for your common objections and competitors, each triggered by its own keywords.

  • 03

    Searchable history

    Transcripts are saved with the call, next to the recording and outcome.

How it works

  1. 1

    Enable transcription

    Opt in for your company in Calling settings.

  2. 2

    Write battlecards

    Add a title, talking points and trigger keywords.

  3. 3

    Dial

    Cards pop up the moment a keyword is spoken.

Spec sheet

  • Twilio Real-Time Transcription
  • Streams to rep and coaching managers
  • Unlimited battlecards with keyword triggers
  • Transcripts stored per call

FAQ

Live Transcription & Battlecards questions

Do I need anything enabled on Twilio?

Yes, your Twilio account needs the Predictive and Generative AI/ML features turned on for real-time transcription.

Combo moves

Works great with

Try live transcription & battlecards today

Connect your Twilio account, import a list and start a parallel session in minutes. No desk phones, no downloads.

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