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Live Call Coaching

Coach reps live: listen, whisper and barge

Join any live power-dial session from your browser. Listen in silently, whisper tips only your rep can hear, or jump into the conversation when a deal needs you.

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Why it matters

What live call coaching does for your team

  • 01

    Listen

    Join muted. Neither the rep nor the contact knows you are there.

  • 02

    Whisper

    Speak to your rep without the contact hearing a word.

  • 03

    Barge

    Unmute and join the conversation as a third party when it matters.

How it works

  1. 1

    Open the floor

    See who is live in real time.

  2. 2

    Join

    Pick a session and join in listen mode.

  3. 3

    Switch modes

    Move between listen, whisper and barge without leaving the call.

Spec sheet

  • One-time join tickets per monitor session
  • Switch modes mid-call
  • Managers see live transcripts while listening
  • Works entirely in the browser

FAQ

Live Call Coaching questions

What is call whispering?

Whispering lets a manager talk to the rep during a live call without the customer hearing. It is the fastest way to coach a new rep through objections in real time.

Combo moves

Works great with

Try live call coaching today

Connect your Twilio account, import a list and start a parallel session in minutes. No desk phones, no downloads.

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