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Dialer

Call Recording

Call recording with disclosures built in

Record every call for training and quality, announce it where the law requires and replay recordings right next to the call log.

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Why it matters

What call recording does for your team

  • 01

    Company or per-number

    Turn recording on for the company and override it per phone number.

  • 02

    Recording disclosure

    Play a disclosure before recorded calls connect.

  • 03

    Secure playback

    Recordings stream through Dialer; browsers never see raw media URLs or credentials.

How it works

  1. 1

    Enable

    Switch on recording in Calling settings.

  2. 2

    Disclose

    Add the disclosure your jurisdictions need.

  3. 3

    Review

    Managers replay any call; agents see their own.

Spec sheet

  • Dual-leg recording
  • Disclosure message before connect
  • Per-number override
  • Role-based access to recordings

FAQ

Call Recording questions

Is call recording legal?

It depends on where you and your contacts are. Some US states require all-party consent. Dialer's disclosure helps, but check the rules for your jurisdictions.

Combo moves

Works great with

Try call recording today

Connect your Twilio account, import a list and start a parallel session in minutes. No desk phones, no downloads.

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